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faqs

 

FAQs

 

What is the difference between 14kt gold-filled and gold plated?

Gold-filled jewelery by definition is "composed of a solid layer of gold, mechanically bonded to a base metal." It will not tarnish and provides the quality one would expect from solid gold. Gold-plated, on the other hand, will tarnish and can result in discoloration. enewton design is proud to carry gold-filled products, which offer consumers a high-quality, long lasting piece of jewelry. So, go ahead and swim, sweat and shower in our special pieces!

 

Is your product made in the USA?

Yes!

 

Do you ship outside of the U.S.?

Unfortunately, at this time we do not ship outside the continental U.S. We apologized for any inconvenience. 

 

How long will it take for my order to ship?

Once the order is processed, your order is typically shipped out within 2 business days.  

 

If I am having trouble ordering online, who do I contact?

info@enewtondesign.com

 

If I can't find the product I'm looking for on the web site, who do I contact?

info@enewtondesign.com

 

I just placed an order online and made a mistake, can I change it?

enewton orders are processed quickly. we cannot guarantee changes to your order once it has been placed. If you need to change or cancel your order, please email us at info@enewtondesign.com and we will try to accommodate your request.

 

Regarding short necklaces, what length of chain is best?

enewton's standard short necklace is 16", 18" necklaces are also available. enewton kids/tween necklaces are 14'' and recommended for children up to a size 10.

Special Sizing Request are possible, and we hope to be able to accomodate you.

 

If I am sending a gift, what type of packaging do you offer?

All of our pieces are packaged in burlap with an enewton design card. We can write special messaging on the card.

 

If I have a return, exchange or repair, what do I do?

Details on returns, exchanges or repairs can be found by clicking here.

 

Can I place a custom order?

Unfortunately, during the holiday season, we are not able to accomodate custom orders.  However, during non-holiday time periods, we will gladly accept custom orders for an additional $25 fee plus components and labor. 

 

I ordered a locket.  What is the best way to place a picture in the locket?

The following tutorial will provide you with guidance:  https://vimeo.com/96016481

 

 

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